RideMax Privacy Policy

Last updated: April 13, 2020

The privacy of your data is important to us. We typically only access your account to assist us with billing, or to help you with a problem or fix a software bug.

Identity & Access

When you sign up for RideMax, we ask for your name and email address. That’s so you can personalize your new account, and so that we can send you invoices, updates, or other essential information. We don’t sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission.

When you pay for RideMax, we ask for your credit card, billing address, and phone number. We also record the IP address (and geolocation of that IP address) from which you’re subscribing. This information allows us to calculate the total amount to charge you for RideMax, including taxes due. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for account history, invoicing, and billing support. We store your billing address to calculate any taxes due and to detect fraudulent credit card transactions.

When you write RideMax with a question or to ask for help, we reserve the right to keep that correspondence, and the email address, for future reference. When you browse our marketing pages or use our application, we may track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.

We use cookies to identify returning visitors and customers, and to provide session information to our server as you use our application.

The only times we share your info:

To provide products or services you’ve requested, with your permission.

To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

If RideMax is acquired by or merged with another company (not something we expect in the near future), we’ll update our privacy policy accordingly well before any info about you is transferred to the acquiring company and becomes subject to a different privacy policy.

Your Rights With Respect to Your Information

You may have heard about the General Data Protection Regulation (“GDPR”) in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, RideMax recognizes and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:

Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.

Right to Correction. This is your right to request correction of your personal information.

Right to Erasure. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession (also known as the “Right to be forgotten”). However, if applicable law requires us to comply with your request to delete your information, fulfillment of your request may prevent you from using RideMax services and may result in closing your account.

Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.

Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed.

Right to Object. This is your right, in certain situations, to object to how or why your personal information is processed.

Right to Portability. This is your right to receive the personal information we have about you and the right to transmit it to another party.

Right to not be subject to Automated Decision-Making. This is your right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable European law, or is based on your explicit consent.

If you have questions about exercising these rights or need assistance, please contact us at privacy@ridemax.com.

Processors we use

As part of the services we provide, and only to the extent necessary, we may use certain third party processors to process some or all of your personal information. Payment processing for each subscription is currently routed through either Authorize.net or mycommerce.com, depending on the geolocation associated with your IP address when you subscribe to our service.

Law enforcement

RideMax won’t hand your data over to law enforcement unless a court order says we have to.

Security & Encryption

All data is encrypted via SSL/TLS when transmitted from our servers to your app. Most data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it), but we do take precautions to secure your data on our server, including storing your account password in encrypted form.

Location of Site and Data

This Site and its server is operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

Changes & Questions

RideMax may update this policy on occasion. We’ll include the date of our most recent revision at the top of this policy. You can access, change or delete your personal information at any time by contacting our support team.

Questions about this privacy policy? Please get in touch at privacy@ridemax.com and we’ll be happy to answer them!

Copyright © 2022 RideMax, LLC. RideMax is in no way affiliated with Disneyland, Walt Disney World, or the Walt Disney Company.

Disneyland® and Walt Disney World® are registered trademarks of the Walt Disney Company.